Mosaik IT Solutions provides managed IT services for small and mid-sized businesses in Amarillo, TX, under a flat monthly agreement. We handle ongoing support and management for your computers, servers and users, including monitoring, patching, help desk, cybersecurity and backups, with both on-site and remote support. Mosaik is based in Amarillo and serves businesses across the Texas Panhandle and all of Texas.
If you run an office, clinic, church, shop or multi-location business and your IT is handled by whoever has time that week, here is what managed IT actually covers, how it differs from calling someone when something breaks, and what to ask before you sign with any provider.
What are managed IT services?
Managed IT means a provider takes ongoing responsibility for keeping your technology running, secure and up to date, usually for a predictable monthly fee. Instead of waiting for a computer to crash or email to go down and then paying for an emergency visit, the provider watches your systems, applies updates on a schedule, answers your team’s questions and plans ahead for replacements.
The alternative is break-fix support: you call a technician when something stops working and pay by the hour. Break-fix can work for a very small office with simple needs, but it leaves nobody responsible for patching, backups, security settings or planning. Those are the things that tend to cause the biggest problems when they are skipped.
What Mosaik’s managed IT services include
Every business is different, so we build the agreement around your people, devices and goals. Our managed IT services typically cover:
- Remote monitoring and maintenance of your computers and servers, with patching and updates handled on a schedule.
- Help desk support for your team, delivered remotely or on-site depending on the problem.
- Computer and server management, including new-employee setup and offboarding when someone leaves.
- Asset tracking, a record of your devices, licenses and warranties so nothing expires by surprise.
- Vendor coordination, so we deal with your internet provider, software vendors and equipment suppliers instead of you.
- Technology planning and budgeting, a roadmap that keeps upgrades and replacements from catching you off guard.
We can fully manage your IT, or we can support an in-house IT person who needs backup, extra hands or help with bigger projects.
Security and backups belong in the plan
A managed IT agreement is only as good as the protection behind it. Mosaik IT Solutions also provides cybersecurity services, including security assessments, endpoint protection, email security and spam filtering, multi-factor authentication, password management, access and permissions, firewall configuration, and security awareness training with phishing programs for your staff.
For data protection, our backup and disaster recovery services cover computer, server and cloud backups, Microsoft 365 email and cloud backup, monitoring and recovery testing, data restoration, and disaster recovery and business continuity planning. A backup that has never been tested is a guess, so recovery testing is part of how we work.
Signs your Amarillo business is ready for managed IT
- Nobody owns IT. The office manager or the owner fixes things between other jobs.
- Updates get skipped because nobody has time, or nobody is sure what is safe to install.
- You are not sure your backups work, or you are not sure you have backups at all.
- Onboarding is slow. New hires wait days for a working computer, email and access.
- Former employees may still have access to email, files or shared accounts.
- Every vendor points at someone else when the internet, phones or printers go down.
- Technology costs surprise you because replacements and renewals are never planned.
If two or three of these sound familiar, a monthly agreement will usually serve you better than calling for help one problem at a time.
Who we work with
Mosaik IT Solutions works with small and mid-sized businesses, professional offices, medical and dental offices, multi-location businesses, and nonprofits and churches. We also support hospitality and commercial clients with hotel and guest Wi-Fi, front desk workstations, property management system and point-of-sale connectivity, and separate guest and business networks.
Beyond managed IT, we handle business Wi-Fi and network installs, structured cabling, Microsoft 365 administration and migrations, servers and business systems, and VoIP phone systems. Monthly managed agreements, hourly work and project pricing are all available, and we offer packages for new businesses getting set up for the first time.
Questions to ask any managed IT provider
Whoever you hire, ask these before you sign:
- What exactly is included in the monthly agreement, and what is billed separately as project work?
- Do you offer on-site support, or is everything remote?
- How do you handle patching and updates, and how will we know they were done?
- How are backups monitored and tested, and how fast can you restore our data?
- What security tools and training are part of the plan, such as multi-factor authentication and phishing awareness?
- Will you work with our existing vendors and any in-house IT staff?
- Do we get a technology plan and budget, or just support tickets?
A good provider answers each of these plainly and puts the answers in writing.
Frequently asked questions
Who provides managed IT services in Amarillo, TX?
Mosaik IT Solutions, a division of Mosaik Services Group, provides managed IT services for small and mid-sized businesses in Amarillo. We are based in Amarillo, serve customers across the Texas Panhandle and all of Texas, and offer both on-site and remote support.
What is included in managed IT services?
Mosaik’s managed IT agreements cover ongoing support and management of your computers, servers and users, including remote monitoring and maintenance, patching and updates, help desk support, asset tracking, vendor coordination, and technology planning and budgeting.
What is the difference between managed IT and project work?
Managed IT is ongoing support under a monthly agreement. Projects, such as a network install, an office move or a cloud migration, are billed hourly or by the project.
Can you work with our in-house IT person?
Yes. Mosaik can fully manage your IT or support your internal IT person or team with help desk coverage, monitoring, security and project help.
Do you offer on-site IT support in Amarillo?
Yes. Mosaik IT Solutions provides on-site and remote support, so some issues are fixed remotely and others are handled in person at your office.
How do we get started with Mosaik IT Solutions?
Call 806-807-7080, email info@mosaikservicesgroup.com, or send the quote form on our contact page. We will follow up to schedule a walkthrough or call and recommend a managed agreement or project plan that fits your business.
Get managed IT support in Amarillo
If you want one local team responsible for your computers, servers, security and backups, Mosaik IT Solutions can help. Learn more about our managed IT services, see all Mosaik IT Solutions services, or contact us to request a quote. You can also call 806-807-7080 or email info@mosaikservicesgroup.com.
Mosaik Services Group brings six divisions under one roof: Commercial Cleaning, Pest Control, IT Solutions, Lawn Care, Marketing & Media, and Workforce Solutions. One call connects you to all of them.
One Group. Multiple Solutions. Strength in Service.